How do I cancel my cloud subscription?Updated 10 months ago

We'd be happy to walk you through how to cancel your Legacybox Cloud subscription.

As a heads up, the cancellation of your Legacybox Cloud account will result in the permanent deletion of your files from our secure servers once your subscription ends.

We’d be sorry to see you go. Many of our customers have expressed feeling peace of mind knowing we have their files safely stored. Plus you can log in anytime to view, download or share. That way if anything happens to your disc set, thumb drive or computer/hard drive, we’d have you covered! 

If you'd still like to cancel, follow the steps below: 

1. To start, click here to log into Legacybox Cloud.
2. Once logged in, click "My Account" (the person icon) in the navigation
   1. TIP: On desktop and tablet devices, this is located at the top of the page. On mobile devices, this is located at the bottom of the page. 
3. Click "Subscription Details" (the second option under "Account Details" 
4. Click the "Yes I want to cancel" button. 
5. Follow the prompts. 
6. Once completed, you'll see a "Your plan has been canceled" confirmation screen. 
   1. TIP: This will detail when you'll loose your Legacybox Cloud access.