I've downloaded my files, where did they go?Updated 8 months ago
Great question! Typically, files get saved to your "downloads" folder. Accessing them depends on the device you're using. Below are steps to access for our most common devices.
Apple Computer
Files are typically saved in the downloads folder.
- Open up your "finder" app (it's typically located on your desktop's menu bar. It's the dark blue/light blue app with a smiley face)
- In the "search" field in the top right corner, type in "downloads"
- A folder titled "downloads" should appear as a result, click on it!
- Your downloaded files can be found here, you can type in your order number into the "search" field in the top right corner if you ONLY want to view your Legacybox downloads
Windows/PC Computer
Files are typically saved in your downloads folder.
- Select "File Explorer" from the task bar, or press the Windows logo key + E
- Under "Quick Access", select "Downloads"
iPhone Downloaded files are usually saved in the Files app's download folder unless you selected "Save to Photos"
- Open the Files app
- Tap the Browse tab
- Tap iCloud Drive
- Tap the Downloads folder
Android phone: Downloaded files are usually saved in the Files app's download folder unless you selected "Save to Photos"
- Open the downloads app
- Scroll to the categories section
- Tap downloads (or images/ videos if you saved to the camera roll)
- Locate the most recently downloaded files from the list