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Getting Started

Account Setup · Log In · General Info

How do I log in to my Cloud account?

Great question!. To log into your Legacybox Cloud account, just navigate to cloud.legacybox.com and log in with the email and password you set up during the account activation step. If you need help with setting up your account, check out the article

What is Legacybox Cloud?

That's a great question!. Legacybox Cloud is our secure platform for delivering your home movies and photos digitally. It's fast, fun, and easy to use. Legacybox Cloud gives you peace of mind that your files are always stored securely somewhere easy

I ordered my Legacybox through a third party (Walmart, HSN, QVC), how do I get into my cloud account?

STEP 1: ACTIVATE YOUR ORDER. Because you purchased your Legacybox from a third party (Walmart, HSN, QVC, etc), we need to add your preferred contact information to your order. We love our third party partners but unfortunately they don't pass through

How do I setup my Cloud account?

Setting up your Cloud account is easy!. When we ship your completed memories back to you, we also send an email detailing how to setup your Cloud account. All you need to do is click the setup link and create a password! That's it!. If you cannot fin

Why are some of my digital files missing?

To confirm this, head to your order tracking page to see if there's an order note indicating this. If there's no order note and your files are still missing, please reach out to cloud@legacybox.com so we can take a look.